As we begin to prepare for another Christmas, we would like to take this opportunity to thank every single one of our clients and our team for their continued support this year.
We wish you and your families a wonderful time and look forward to working with you in 2024.
Please find below our Christmas and New Year 2023/2024 Opening Hours.
As we begin to prepare for another Christmas, we would like to take this opportunity to thank every single one of our clients and our team for their continued support this year.
We wish you and your families a wonderful time and look forward to working with you in 2023.
Please find below our Christmas and New Year 2022/2023 Opening Hours.
Unfortunately due to rising costs from April 1st 2022 our labour prices will be increasing. We have not increased our prices since 2011 and have wherever possible absorbed the cost increases we have faced as a business.
As a business, we ourselves are seeing increasing costs across the board including gas, electric and fuel. Both our on-site and remote labour charges will increase by £10.00 + VAT per hour, meaning our new rate for on-site work will be £50.00 + VAT per hour and remote work will be charged at £40.00 + VAT per hour.
For our maintenance/contract clients, there will also be additional charges going forward from this date for additional users/terminals as per our current price list.
We would like to thank you for your continued support.
As we prepare for what will hopefully be a much more normal Christmas for many this year, we would like to take this opportunity to thank every single one of our clients and our team for their continued support.
Many of our clients have relied on our services more than ever again this year to keep their systems running smoothly – allowing them to work remotely and under some very difficult circumstances. All our team have worked tirelessly and quickly to ensure this happened.
We wish you and your families a wonderful time and look forward to working with you in 2022.
Please find below our Christmas and New Year 2020/2021 Opening Hours.
After 13 years at our current offices, we are pleased to announce that in the coming months, we will be moving to new premises.
These are currently being designed to our own specification and will give us the space we need to grow, allowing us to continue to provide the high level of service our clients deserve. We will also have new meeting facilities and space to demonstrate our latest hardware to clients.
Our telephone numbers and e-mail addresses will remain the same.
As we prepare for what will be quite different Christmas celebrations for many this year, we would like to take this opportunity to thank every single one of our clients and our team for their continued support.
Many of our clients have relied on our services more than ever during the pandemic to keep their systems running smoothly – allowing them to work remotely and under some very different circumstances. All our team have worked tirelessly and quickly to ensure this happened.
We wish you and your families a wonderful time and look forward to working with you in 2021.
Please find below our Christmas and New Year 2020/2021 Opening Hours.
Coronavirus (COVID-19) Remote Working Update – 16th March 2020
As the Coronavirus (COVID-19) continues to take its grip on the UK and the rest of the world, many of our clients are understandably worried about how they will be able to work remotely if and when the UK is placed into lockdown.
At the moment, we do not know if or when a full lockdown will happen but would like to assure you that even if we have to close our own office, we are in a position to continue to operate in an efficient manner and continue to provide support – including getting you access to your systems as and when the need arises.
Should you require remote access set up in anticipation of a lockdown, please log a ticket with us by emailing helpdesk@scisuk.com or using our portal at https://helpdesk.scisuk.com – this will log the request instantly and you should receive an incident number by return within a few minutes. Once a ticket is logged we will then document access requests and work through getting as many users set up as soon as possible. Please note that at this current time, we are seeing increased workloads but will get back to as many people, as quickly as possible to service remote access requests and continue to prioritise works in a sensible manner.
If you are already a user of our Hosted Voice platform and use Yealink handsets, these can be used at home without any modification, although you may need a power supply for the handset if you do not have one of these and the device is currently powered from a network switch. We currently have power supplies in stock and have more arriving imminently, these are priced at £12.00 + VAT each. Once you have plugged your handset in at home, if you have any issues dialling out please let us know as it may be that our anti-fraud platform has temporarily placed a block because it has sensed the handset is being used in a different location and needs the IP whitelisting.
For users of any other “on-premise” telephone system installed or maintained by ourselves (Panasonic), these handsets cannot be taken home and will need us to login and place voice diverts to a mobile phone or home landline, as and when required. Even if you are using Panasonic IP handsets but the telephone system is not a hosted system, these cannot be plugged in at home without a router to router VPN which requires on-site configuration.
It may worth mentioning that only this morning we saw a 2-hour outage of Microsoft Teams across Europe when lots of users started logging on from home. Whilst UK ISP’s have advised they are “ready for increased internet usage in the day”, there is a possibility that if and when usage shifts from commercial to domestic platforms and cloud services are used more heavily, outages or slowdowns could happen.
We recommend a “dry run” if you need to work from home, check you have access to the items you need as soon as possible and let us know if any further assistance is needed, we will, of course, do our best to assist and accommodate any requests.
If a user cannot be home in the day, we are happy (where possible) to accommodate a call in the evening to remote on and configure remote access and/or check it is functioning in readiness, however, please note this would be chargeable.
Above all – we ask you to keep in mind that we are only human, have families and are in “the same boat as everyone else”. Like others, we are under increased pressure but I would like to assure you of our continued attention at all times.
Simon Carter
Managing Director
Please find below our Christmas and New Year 2019/2020 Opening Hours.
We would like to take this opportunity to sincerely thank every single one of our clients and also our team for their continued support this year. We wish you and your families a wonderful time and look forward to working with you in 2020.
